Making a Claim
At Long Burroughs, we understand that handling claims is one of the most critical parts of our relationship with clients. Whether you're facing an unexpected loss, damage or another incident, our experienced claims team is here to guide you every step of the way.
Team
Willow McKellar
National Claims Manager
The following information gives you a clear picture of what to expect when you need to make a claim.
Why Choose Long Burroughs for Claims Service?
Expert Guidance
Our claims team has over 20 years of experience assessing and managing claims efficiently. We'll guide you through the process and ensure you understand what's happening at every stage.
Tailored Solutions
Every claim is different. We work closely with insurers and external providers to ensure your claim is handled fairly, efficiently and with your individual circumstances in mind.
Fast-Track
Our strong relationships across the insurance market help minimise delays and ensure your claim is processed as quickly as possible.
Proactive Communication
From the moment your claim is lodged until it's resolved, we'll keep you informed of progress, important milestones and any additional information required.
Our Claims Process
1. Notification
Contact us by phone or email to lodge your claim. We'll collect the necessary information and guide you through the next steps, including providing a claim form if required.
2. Investigation & Documentation
We'll review your policy and assess your cover. Our team may request supporting documentation such as invoices, police reports or photographs.
3. Submission to Insurer
Once everything has been gathered, we'll prepare and submit your claim to your insurer, ensuring it's accurate and complete to minimise delays.
4. Resolution & Settlement
We'll work directly with your insurer to achieve the best possible outcome while advocating on your behalf throughout the process.
5. Follow-up
Our support doesn't end once the claim is settled. We're here to provide ongoing advice and assistance whenever you need it.
Report a Claim
Contact
Willow McKellar
National Claims Manager
Mobile: +64 21 965 759
Office: +64 9 281 4480
Email: willow@longburroughs.co.nz